Refund Policy
We want you to be satisfied with your purchase. This Refund Policy explains how refunds work for products purchased through delutransporteshelf.com.
Money-back guarantee
Products are covered by the money-back guarantee stated on the order page at the time of purchase, counted from the date of purchase. If you are not satisfied for any reason, you can request a full refund of the product price within that period.
How to request a refund
- Contact us using the details below, with your full name, the email used on the purchase and your order number;
- If a return is required, we will send you the return instructions and address;
- Refunds are issued to the original payment method once the request is approved.
Processing time
Approved refunds are processed within 5 to 10 business days. Depending on your bank or card issuer, it may take additional days for the amount to appear on your statement.
Shipping costs
Unless otherwise stated on the order page, shipping and handling fees and return shipping costs are not refundable.
Purchases through third-party retailers
If your order was processed by a third-party retailer, the refund may be issued by that retailer under the same guarantee. The receipt you received by email shows who processed your order and how to contact them.
Contact
- Email: [email protected]
- Phone: +551938432237
- Mailing address: Rua Epitacio Pessoa, 78 - Vila Izaura, Itapira - SP, 13972-183
